Never minded service

Bought a printer on the 2 may not even 2 week later the printer gives issues. I then take it to the kc store and the guy tells me he will send it away today to there head office 4 assessment as they have technicians at the head office, 2 days later no response I call the head office I spoke to Steve he tells me they only received the unit on thursday and now I ask him when will they send it away he said on Tuesday as they don't have drivers, the supplier is like 5 minutes away from there head office so no driver is driving pass Montague gardens on a daily basis. So meaning if I had not called ill be kept in the loop for another week. I then went to fetch my unit and took it to partserve in Montague garden they checked it in and told me what's the problems is and I'll get my unit back on monday