Just make sure you don't have to return anything to Mall of Africa

I bought some headphones from Computer Mania Mall of Africa a few months ago. There was something wrong with the microphone. Intermittently it would distort captured sound to the point where I was inaudible. After much troubleshooting I returned the device to the store (4-5 days later). The attitude I was greeted with was immediate hostility. A random employee off the side, upon seeing a gash in the corner of the box, "You'll have to pay a handling fee!". The gash came WITH the product when I purchased it originally!! And others shouting from across the room "No refunds after 7 days!". How about a "hello" first? "Sorry about your issue"? "When did you purchase the product"? You don't even know when I purchased it and you're yelling across the store that I can't get a refund.

Eventually I got through to someone that was helpful and after some admin hassle over email I did get my refund, so this is perhaps more to do with the MoA store staff than the entire business. But holy ****, never in my life would I risk buying from a store that makes returning a FAULTY product so stressful, intimidating and hostile.