It took over 6 months for them to fix an issue they said would take around 6 weeks to fix.

On 29 February 2024 I handed my laptop in to Computer Mania so that it could be fixed for a battery issue, the matter has only been concluded on 8 August 2024, even though it was supposed to be sorted within 4-6 weeks. Despite me making it absolutely clear, in February, that I cannot be without my laptop for a long period of time, they never tried to make the process of getting my laptop back quick, nor easy. The entire process was an absolute nightmare.

I sent my laptop in because it was no longer charging when i plugged it in. They told me they needed to switch the battery and that it would take between 4-6 weeks. Despite me calling, emailing, and visiting the store for any kind of updates, they never kept me in the loop, even though, every time, they promised to keep me regularly updates. After over 2 months of waiting, without any updates or any information on where my laptop was or what the status of the process was, I contacted the branch demanding my laptop back. They told me it would be fixed and ready by the beginning of May. Once they let me know it was ready for collection, I collected it and it still wasn't working. We sent it in again and then I got my laptop back at the end of July. Once again, it still didn't work. They wanted to send it in once again, but I said I cannot afford to be without my laptop any longer as I am a student who heavily depends on my laptop and thus I cannot be without it for extended periods of time. At the end of the day, we agreed to a refund which also took over a week to sort out.

After dealing with 3 different branches of Computer Mania, including the head office directly, for over 6 months, and dealing with all different levels of management and ground staff, I can confidently say that every second person at Computer Mania doesn't know a single thing about computers or how to fix them, nor do they know the bare basics of customer service and professionality. Every second person, from the ground staff to the managers, is rude and/or snarky and extremely unhelpful. They don't care about their customers or their reputation in the slightest and even tried to get my previous Hellopeter review taken down for being "false" despite every word being 100% true. I have sent all the proof to Hellopeter and they have kept the review up because I could prove every word I wrote was 100% accurate. I have also sought legal council on this matter of pure incapacity.