Incompetence & disregard for customer's property

Unprofessional service received from the Bayside branch. Took my Lenovo laptop to them for a damage report. I also left the charger as per Dayne's request. On the form it stated R350 for the assessment. Dayne at no time stated that there is an extra charge for it. After a week when the report had been finally done, I found that the amount was now R560 for the report. When querying this amount, I was shown an obscure price list which is not easily seen by the customer. I realised when I arrived home that I was not given my charger nor a quote as originally requested. Went back to the branch and he was not able to find the charger. I was then told that it may have been ****** and he will view the camera footage then contact me. This was on Monday 14 Oct 2019. Still not received feedback. I am utterly disgusted with the level of customer service and definitely would not recommend anyone to do business with Computermania Bayside!