I would caution anyone else to use Computer Mania, Willowbridge.

On the 17th of August I brought my Dell Laptop to Computer Mania Willowbridge Cape Town to fix what seemed to be quite a serious issue with its hinge.

I was advised that as it presented as 'damage to the screen' Dell's warranty would not hold. The laptop is less than a year old.

On the 1st of September I accepted the quote from Computer Mania Willowbridge and paid it.

On the 29th of September, I was called to pick up my laptop.

Quality: The hinge was fixed, but the laptop lid was loose and was flopping back. The fact that the service provider could think that the laptop was usable in that state clearly speaks to a lack of quality control.

Service: I submitted my laptop with its charger. The charger is now missing and I am told that that Computer Mania Willowbridge as a matter of process would not accept the charger. They however cannot refute my assertion by way of video camera evidence. I have since been told that they would now replace it. Fact is however, it was lost in their custody.

Communication: All through this time, I had to follow up. Not once was I informed of process or status. It has no also been two weeks since I first expressed my concern. Clearly fixing this laptop, my work laptop is not a priority.

Miscommunication: I also feel that I was been given misinformation initially. I was subsequently told that I actually have legitimate cause to approach Dell under the laptop's warranty.

In liaising with Computer Mania Willowbridge I am provided with the same excuse. Their technician just left them high and dry having left their employ. I have been reasonable and accepted this initially but I cannot continue to do so as it is clear that they are not treating this as a priority and I am left to absorb the brunt of this fall out.

I would caution anyone else to use Computer Mania, Willowbridge.