Exceptional Customer Service - Really went the extra mile!

<p>I recently had the worst experience at Computer Mania, Canal Walk. We had purchased a Lenvo G50 laptop which ended up giving us nothing but problems. I booked it into the store for a warrenty repair and waited almost 3 weeks for feedback. I eventually collected the machine and saw that it was still defective and giving prolems and after dealing with an extremely rude Sales Manager whos response was "What do you want me to do?" followed by a dropped call, I contacted the head office. </p> <p>I dealt with a gentleman by the name of Norman Peters. He was completely calm, extremely apologetic and actually drove to my house to collect the laptop in his personal capacity. The next day he contacted us saying that the first repair was the replacement of a defective harddrive and that this repair would be a replacement camera. After installing the new camera, he contacted my husband and explained that the machine was still giving issues and put it down to a possile defective mother board. Norman came round to the house a second time, brought a brand new sealed replacement computer with a new warrenty. </p> <p>After being treated so badly by the staff in the store, Im pleased to say that we had a fantastic experience with Norman. He really went out of his way for us. He returned our calls immediately, kept us in the loop and delivered on his promises. This type of old school service is quickly dying out and I feel that people like Norman Peters should be praised for the excellent work they do!</p> <p>Had it not been for him, I would never have set foot back in another Computer Mania store ever again. Knowing that having someone like him at the back end incase something goes wrong gives great peace of mind.</p> <p>Job well done. Thank you Norman!</p>