Don't support computer mania cape gate

Probably the worst service I've ever had from any business. Dismal service, excuses and dragging thier feet are all you will get here We bought an EcoFlow river pro beginning of March, we were so impressed with the product that a week later we bought an EcoFlow delta max from Computer Mania, firstly we had to pay upfront R27000, and waited a few days to collect, less than a month later the unit was not charging properly, we took it back for and requested a REPLACEMENT, weeks later after many CALLS to the manager and head office they said the unit was fixed, but as we didn't want to sit with a recurring problem we requested a replacement again, weeks pass and many calls again they apparently can't find stock, eventually we asked for refund, we were assured on the Monday that it would reflect by the Friday, eventually the Tuesday we called again, only to have them now ask to verify our account details which we have done. We are still waiting, all this time we cannot replace our unit and are stuck without backup power during all these power cuts