Disgusting service

I bought an Acer Aspire V5 Notebook (SNID: ***) on 16 November 2013 at Computer Mania, Mountain Mill, Worcester. Within 4 months I took it back because it was very slow, it wasn't responding every time I went onto the internet, tried to open or save a file or even when switching it on or off. <br> As a teacher this was extremely frustrating. Their IT technicians couldn't find any problem and finally after taking it back several times they saw it was faulty. On 24 April I took it in once again (it was a week school holidays) and after the week the IT technician, Johan Tromp, didn't work on it because he didn't have my password and couldn't get hold of me! My cell phone is always on! After another week he told me that he has to reprogramme my laptop and I had to pay a pretty penny to reinstall all the programs I use. I was furious. There were deep scratches on my laptop and the next day when putting it on it gave me a blue screen. Went to computer Mania again Johan Tromp wasn't in and another technician discovered that the hard drive was loose, had no *****s in. By this time I just had it with Computer Mania and their bad service. I find this service highly unprofessional and i