Disgusting return policy bad customer service
<p>Bought a volcano headset as a Christmas gift and upon opening the box found the left side totally apart. Took it back the next day and the staff at Kenilworth Centre tells me it's physical damage as if I broke it. First he tells me he doesn't have stock to swap it with and when I pointed to another box he said he's not allowed to swap it out. The manufacturer needs to access it and they're closed till 3rd January. Never experienced such poor service in my life. Now I need to wait and hear what the manufacturer decides what will happen next. If you buy here please test everything before you leave the store.Chinatown has better service then this.</p>
Update. I received a new headset today. Tested and worked. Very happy now. I hope the return policy changes as it makes the sales person and buyers life very difficult. I'll definately buy there again but not without testing the product. Thank you Ryan for your prompt follow up.
Update. I received a new headset today. Tested and worked. Very happy now. I hope the return policy changes as it makes the sales person and buyers life very difficult. I'll definately buy there again but not without testing the product. Thank you Ryan for your prompt follow up.
Update. I received a new headset today. Tested and worked. Very happy now. I hope the return policy changes as it makes the sales person and buyers life very difficult. I'll definately buy there again but not without testing the product. Thank you Ryan for your prompt follow up.
Update. I received a new headset today. Tested and worked. Very happy now. I hope the return policy changes as it makes the sales person and buyers life very difficult. I'll definately buy there again but not without testing the product. Thank you Ryan for your prompt follow up.