GM
Gedeon M

1 reviews | Active since Nov 2024

21 Nov 2024, 23:01

Denied Laptop 3 years Extended Warranty.

I recently bought a Hp Laptop costing 24K. Laptop belongs to my employer and requirements to activate 3 years Extended Warranty (EW) which they promise to help with. I waited for EW, nothing came, till I call the outlet and only be informed that I should have activated that on their website within 30 days of purchased, information which was not disclosed during the purchase & I was supposed to sign on the invoice next to extended warranty. They denied me EW and my employer is rejecting the laptop. As much as I have requested other options (Payment if possible ) to obtain this EW the retail company don't respond to my emails any longer.

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Replies (1)
Computer Mania (Pty) Ltd
Computer Mania (Pty) Ltd's reply20 Dec 2024, 14:35
Official
Good day Gedeon. Your request was reviewed and your laptop has been registered on our 3 year warranty. I trust that all is in order. Regards Colin