Computer Mania Warranty/Refund - Bad

I bought a Lenovo Gaming Ideapad 3 on the 13/10/2024 at Woodlands Mall, Computer Mania. Used for about 5 hours and the laptop screen did not come on. Returned it to the store where they send it to the manufacturers to replace the motherboard. I received it back after a month used it for about 2 hours and the laptop went dead completely. Returned it to the store where they tested it and see its at fault. They had to send it again to the manufacturers.

I paid R16k for a laptop but only got to use it for 7 hours since I bought it. Currently I am still waiting for a refund/new laptop/return of a working laptop. I have to any-desk to an old desktop standing at a friend’s house to get some work done. I cannot believe Computer Mania expect a client to wait this long, I can only do about 30% of my work currently as it piles up. The Laptop is just over 2 months old now, part of this period I only had access to the laptop for 3 weeks. The frustration a client had to endure to put all their savings into one of their products but only got to use it for a few hours is absolutely ridiculous.

The guys working at the store have been excellent,I cannot complain about their assistance with this matter.