Computer Mania - stay away

Bought a laptop for my daughter for varsity this year. Got home and saw that the touchpad was not working. Took it back and they sent it away to the suppliers to check. That was 3 weeks ago. I am still waiting, my daughter has left for varsity and still no laptop. Now they are talking about possibly a refund, but I cannot get a final answer out of them. Don't want to buy a new laptop and then they return the previous one. No idea what to do and when you phone Computer Mania, they simply say it is out of their hands, the problem lies with their suppliers. No accountability and no urgency. Feels like R8 000 was just wasted.