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Rushdeen R

1 reviews | Active since Aug 2016

26 Mar 2019, 16:42

Computer Mania dumps cheap Lenovo products on unsuspecting consumers.

I bought a Lenovo Laptop IP33 Core I3 8th Gen (R6999) for my daughter who does her schooling online. Computer Mania says that you need to return the product within 10 days if you find any issues or defects. Well, after a month of use I started noticing that the hinge of the laptop started squeaking, the fan would blow non-stop and the screen had a backlight shining through. I returned the laptop which was then sent to their suppliers for inspection. I don't know what had to be inspected as the faults were clearly visible. After three weeks of inspection and me having to call them consistently for feedback, Clive at Computer Mania Kenilworth tells me that they do not see anything wrong.

It's a case of them saying the grass is blue and I'm saying the grass is green - you know the kind of argument where we both know that there is something wrong but they plainly won't admit it - as if I'm blind and deaf. I've contacted Lenovo about this but they say they have forwarded this to their service team but nothing gets done.

Has Africa now become the dumping ground for junk, cheaply made products? I will be fetching the laptop from the store and I will be doing a full-on YouTube review and see if they respond to that?

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Replies (2)
Computer Mania (Pty) Ltd
Computer Mania (Pty) Ltd's reply26 Mar 2019, 17:17
Official
Hi Rushdeen.

Thank you for bringing this to our attention. I have requested that the franchisee send the unit to our head office, so that our senior technician and warranty manager, can inspect it. I shall be in touch shortly. Please be advised that all products bought at Computer Mania are procured through the correct channels, so that goods carry a full local warranty. Regards Colin
RR
Rushdeen R's update29 Mar 2019, 12:38
Reviewer Update
I would like to thank Colin and Norman from Computer Mania Head Office for the professional and prompt response. I am grateful for you coming to me to ensure that I was satisfied with the end result.