Computer Mania does not have after sales service backup

I purchased a laptop from Computer Mania Cape Gate in December 2025 and paid extra for an upgraded 1TB HDD. Unfortunately, the HDD failed in May 2026, only a few months later.

What is even more disappointing is being told that the replacement process will take between 10 and 20 working days. In 2026, waiting up to a month for a simple HDD replacement is completely unacceptable. It raises serious questions about the efficiency of their after-sales support and warranty processes.

While I must admit that the in-store service was friendly and helpful at the time of purchase, the backup support experience has been extremely frustrating. When customers invest in upgrades and additional services, they expect prompt and reliable support when something goes wrong.

Based on this experience, I will not be purchasing from Computer Mania again. Good sales service means very little if the after-sales support fails when you need it most.