Awful service and poor communication from Kenilworth branch

Bought an Asus laptop from the Kenilworth store, after a few weeks it didn't turn on anymore so I took it back and they sent it to their service centre. After 3 weeks without a single call or message giving me an update on what was going on, I had to email head office and Michael was very helpful and told me he would follow up. I got a call from Norman from Head Office who told me the Kenilworth branch would contact me the next day. They didn't, and I had to call them to get an update. Head Office was very efficient and helpful but Kenilworth has a serious issue with service, I will not be buying anything from them again.