AVOID Computer Mania at all costs

Avoid this company at all costs, Poor management full of excuses and empty promises. Poor customer service and barely following up trying to resolve the issue. They make up their own policies along the way.

We bought a brand new ASUS laptop from the Somerset Mall branch on the 22nd of September. Took the laptop back on the 29th of September due to a fault with the backlight of the screen.

We asked the manager if they can offer us a 2nd hand or demo model until the issues is resolved as we are travelling to Mosselbay on the 30th and require the laptop to do work. The manager did not offer any solution regardless of the circumstances and were told that an assessment is required before any action can be taken.

Had to contact them daily to follow up on the assessment and always an excuse to who can assess it and when. We were even accused for dropping the laptop when there was CLEAR indication that the laptop was not harmed at all. (signed by the employee as well)

We were told on Friday the 2nd of October that the assessment have been done and that it concluded to a manufacturing fault. BUT they can only assist to replace or refund us on Monday the 5th as they need clearance from ASUS. Manager told us that we will be refunded immediately when they get confirmation.

Manager contacted us on Monday the 5th of October confirming the go ahead, BUT had another excuse that the company have so many refunds to deal with, so they will only do the refund on Friday the 9th, the end of the week.

Emailed our banking details and enquired for the refund to be done by latest Wednesday the 7th of October as we have been without a laptop for a week and it has affected our business by not being able to do work. The manager does not even respond with the attempt to at least try resolve it by Wednesday, and only specify the refund will only be done Friday even though he told us the previous Friday that it will be done as soon as they get a answer.

We have not even heard from Head office to resolve this issue. Never have we experienced such bad management before.