Around 5 months without my laptop after taking it in for a hinge repair

**Around 5 months without my laptop after taking it in for a hinge repair**

I am posting this review regarding my ongoing experience with **Computer Mania Cresta** and Repair No. 17406.

I originally approached the store regarding an issue with the hinge/chassis on my MSI PS63. In my initial correspondence, I was told that the hinges themselves were still intact and that the repair centre would fix the issue and put the unit back into place. I was initially given an estimated turnaround time of approximately one week.

The laptop was subsequently booked in during March.

On 23 March I received an automated notification stating that my repair had been completed and that the laptop was ready for collection.

Unfortunately, the matter did not end there.

Over the following months I received repeated updates regarding additional work, replacement parts, suppliers, delays and changing ETAs. What was initially expected to take approximately one week eventually turned into several months.

On 21 July I was then informed by a Computer Mania representative that the supplier had replaced a chip but that it appeared the **entire motherboard might now be dead**.

This is the part of the experience that concerns me most.

The laptop was originally handed in because of a physical hinge/chassis problem. It was not handed in with a dead motherboard.

I have subsequently been offered replacement laptops by Computer Mania. The initial options did not, in my view, appropriately replace the performance capabilities of the MSI PS63, particularly regarding dedicated graphics.

To their credit, Computer Mania has continued engaging with me and has now sourced more appropriate second-hand options, including a Dell G15 with a Ryzen 5 5600H, 16GB RAM and RTX 3050 4GB, as well as an ASUS TUF F15 with an 11th-generation i5, 16GB RAM and RTX 3050.

However, I have now also been informed that the proposed Dell G15 has only **65% battery health**.

Considering that this replacement is being offered because my original laptop became non-functional during an extraordinarily prolonged repair process, I do not think it is unreasonable for me to expect the replacement to be in good overall condition, have acceptable battery health and carry a meaningful written warranty.

At the time of writing, I have **not yet considered the matter resolved** and am awaiting further feedback from Computer Mania.

I have retained the relevant emails, WhatsApp conversations and repair correspondence documenting the timeline.

I would like Computer Mania to resolve this by providing a replacement that is reasonably appropriate in specification **and condition**, with suitable warranty protection.

I will update this review once I receive their final response and will gladly acknowledge it publicly if Computer Mania ultimately resolves the matter fairly.

At present, however, going from an approximately one-week hinge repair to being without my laptop for around five months and ultimately being informed that the motherboard is dead has been an extremely disappointing experience.