Appalling service: Computer Mania Mountain Mill Mall

Dealing with Computer Mania Worcester was not only exhausting, it was dreadful and appalling.

After numerous unsuccessful attempts to call them, I was informed that their number was listed wrong on Google. I eventually got the correct contact number for their store in Mountain Mill Mall.

The sales person asked me to send a photo of the replacement battery I needed to their WatsApp store number, which I did straight away. Only to receive an automated response.

The next day I tried to follow up but apparently the store decided not to answer their phones on that day. I sent another WhatsApp on which I received a reply that they were still waiting for the supplier and will call me back.

Five days later, I followed up again. This time I was lucky enough to get a quote of R1399.00. I asked to have the battery ordered. Six days later I followed up again, without any reply to this day. I followed up AGAIN four days later, no reply.......

After numerous phone calls after which I'm simply told that they will call me back, I STILL don't have a battery.

I called the store yesterday and was told that the employee has resigned, so I take it all employees working there from 17 January until yesterday have been replaced at this store, since not a single soul knows about my batter - ALTHOUGH THEY ARE ONLINE ON WHATSAPP.

I was just told that I have to make payment for the battery before it can be ordered. This I understand. Problem is that the price has increased with R200 since I last got the price AND asked for this battery to be ordered straight away.

Still no battery.

Clearly my expectations were not met. This spells bad news for their brand.

Computer Mania need to train their staff. Problem: The business doesn’t seem to feel bad for the upset customer.

Correspondence and empty promises to get back to customers: Problem: The company is difficult for customers to reach and couldn't even care to call back.

The so-called WhatsApp line is useless. Problem: This is hurting more than helping.

Time wasting is appalling. Problem: Your wait times are ridiculously long and it seems that the customer has to follow up on their end, since no staff will.

Awful, awful service to say the least. Dealing with Computer Mania only leaves a very bad taste in the mouth and I will in future drive to Cape Town instead. Only to save myself from experiencing this bad service ever again.