1 reviews | Active since Apr 2026
0 Stars. Don't trust
Placed an order for my business on the 29th March - a Redragon keyboard. Received my confirmation email and I immediately knew I had made a mistake when I saw there was no way to track my order. Simply an email saying they will contact me when my order is ready to be collected (estimated delivery at the branch would be between Tue 31 March and Thurs 2nd Apr)
It is now 3 April. Order #62763 has effectively vanished. I call the branch, they say I need to call head office. I call head office, no answer. Email head office, no answer.
And now we’re heading into Easter weekend, so I can already tell this is about to drag on even longer. And yet, not a single proactive message to manage expectations.
This is unacceptable. You took my money immediately but when it comes to delivering on your promise you want to be silent
And don’t even get me started on the lack of systems. No order tracking? In 2026? For a computer company even. No way to log a return or escalate an issue on your website, so the only way to get attention is to come onto HelloPeter and make noise? That’s the system?
From one business owner to another, this is how you lose customers
At this point, I don’t even want the order anymore. I want: – A clear answer on where it is (if it even exists at this point) – A FULL refund if it cannot be delivered immediately Because I would much rather take my money to a company that actually understands logistics, communication, and basic customer respect.
Takealot, here I come
Thank you for your honest and frank review of your first online order with Computer Mania. The item you purchased is a special order item which impacts on delivery dates. However, you have highlighted an important aspect of the process in which we can make this clearer to our customers. Unfortunately, the long weekend further impacted delivery timelines. Order 62763 is out for shipment to the selected branch. You are important to Computer Mania - a Customer Service Representative will be in touch with you soon.
Thank you for your honest and frank review of your first online order with Computer Mania. The item you purchased is a special order item which impacts on delivery dates. However, you have highlighted an important aspect of the process in which we can make this clearer to our customers. Unfortunately, the long weekend further impacted delivery timelines. Order 62763 is out for shipment to the selected branch. You are important to Computer Mania - a Customer Service Representative will be in touch with you soon.
Thank you Sonet for sorting this out for me. Sonet called me and explained the delay, also apologised for my not receiving a tracking number. By the time she called she had already checked on my order and confirmed that it would arrive at the branch that same day, which it did. She made sure to follow up with me and check that I received my order, even went as far as giving me her WhatsApp so I could contact her for any questions or concerns.
Really restored my faith in this company, I will be purchasing again thanks to Sonet!
Thank you Sonet for sorting this out for me. Sonet called me and explained the delay, also apologised for my not receiving a tracking number. By the time she called she had already checked on my order and confirmed that it would arrive at the branch that same day, which it did. She made sure to follow up with me and check that I received my order, even went as far as giving me her WhatsApp so I could contact her for any questions or concerns.
Really restored my faith in this company, I will be purchasing again thanks to Sonet!