Unreasonable Billing & Rude Attitude

In May 2015 Compeg introduced a new fee for visitors received at the Stone Arch complex where I rent out a property. I phoned and queried this fee and Dhivya explained that they now charge for visitors received. I explained that I do not live in the complex & do not receive visitors myself. I do not agree with this fee being charged. I was told to take it up with my tenant. I explained that I will pay the monthly levy but will have to bill my tenant for visitors received. Since October I started receiving arrears letters & threats that they would blacklist me. I tried phoning to resolve the matter and was put through to 6 different people - all who refused to assist me. When I finally managed to speak to Dhivya to explain that my tenant is not paying her rent & as a result I cannot settle the visitors fee until the tenant has been evicted she screamed at me, told me it was not her problem & put the phone down in my ear. I escalated my query to her boss Bradley whom I could not get hold of for 3 days. When I finally spoke to him, he also screamed at me. When I told them they leave me no choice but to go to the media, I was told by Bradley: \Then go to f****n media!"."""