Unprofessionalism from Melusi and Susan at Compeg

I am extremely frustrated and dissatisfied with the shocking level of incompetence and poor service from Compeg Property Management.

I had outstanding levies on my property at Phoenix View Estate and took full responsibility by entering into a 6-month payment arrangement to settle the amount. I honoured this agreement and, as of the end of March, the account should be fully settled.

Now, I am being told by their admin staff, Melusi and Susan, that they refuse to allocate my payments because I allegedly used an “incorrect reference”. This is completely unacceptable. I have NEVER consistently used that reference before, and at no point was this raised or enforced while I was making payments.

To make matters worse, I am now being told that if they manually allocate the funds (which is THEIR administrative responsibility), I will be charged additional fees. This is outrageous and feels like an attempt to penalise me for their own lack of process and communication.

I have made multiple follow-ups, wasting my time trying to resolve something that should be simple, yet I am met with resistance, zero accountability, and no willingness to assist.

This is not just poor service — it is negligent and unprofessional.

If this is not resolved urgently, I will have no choice but to escalate this matter further.

Absolutely unacceptable.