Compaq bad service

Im staying in a complex and had a geyser burst on the 16th of October 2023. I have since logged a call with Compeq since they are managing the complex. It has been back and forth of emails where the insurance does not want to pay since the geyser is still under warranty because they say the installation was not done by their plumbers and that they will take any responsibility because the installation is not complaint. After following up and sending emails, being sent from pillar to post, I was given feedback that they will install a new geyser but only if it comply. I then asked them to quote me on the compliance and access amounts i need to pay.

Its been 5 weeks that ive been spending money on airtime chasing compaq portfolio manager for progress and way forward. To date, no feedback, he is not returning my calls. What a shocking serving for a big comoany like this not caring for its customers. They are not helpful at all and i am paying my levies and the insurance fee theyvare contracted to. I was not informed that the geyser is not compliant when the geyservwas installed 4 years ago. Why only now when they have to replace my geyser.

I'm frustrated and have run out of patience and the bad service I'm receiving.