1 reviews | Active since Jul 2015
WOW disgusting service
<p>I have been waiting for 3 weeks for authorisation to go to the sleep clinic..... after thowing my toys "today" Thursday 8 September 2016, and after threatening to go to Hello Peter, I got an authorisation number.</p> <p>Then today, as well, I was following up on monies owing to me for the past 3 weeks from a specialist I went to see, and got authorisation for (for R1 050.00) and was told last week to wait a week (that was told to me last week), again today was told to wait another week.... when I asked for a supervisor, they left me listening to music for 20 minutes until I was forced to put the phone down.</p> <p>The service is totally unacceptable.</p>
Dear Colleen
Thank you for bringing your concerns to our attention so that we could address them. We apologise for the unacceptable service you have experienced and will contact you directly to rectify this matter as soon as possible.
Please rest assured that the wellbeing of the members we serve is of primary concern to us. We value all feedback that will enable us to improve our service delivery.
We hope that you will in future be able to experience the quality service delivery that we pride ourselves on at CompCare.
Yours in service
The CompCare Service Team
Dear Colleen
Thank you for bringing your concerns to our attention so that we could address them. We apologise for the unacceptable service you have experienced and will contact you directly to rectify this matter as soon as possible.
Please rest assured that the wellbeing of the members we serve is of primary concern to us. We value all feedback that will enable us to improve our service delivery.
We hope that you will in future be able to experience the quality service delivery that we pride ourselves on at CompCare.
Yours in service
The CompCare Service Team