WORST SERVICE RECEIVED - COMPCARE

01/06/2023 I started with this medical aid. Due to some excuses why my August Debit order did not go through (and there was definitely funds in my account) I have emailed Lenash Harinarain a few times, with no response. I then decided if this is the service I'm getting now, what will the service be when we do need to use the medical aid. I then phoned him(after leaving numerous msgs and refused to leave another msg for him, he answered) I said want to cancel this medical aid, and because I am still in waiting period, I request them to reimburse my funds so that I can get a medical aid that is willing to give the service I need! He then acknowledge only then that he saw all my emails now (which was sent to him on the 15/08). What a joke. He "discussed" the issue with his manager and said that they will not reimburse any of my funds and I need to inform him if I want to cancel. Which I did in my original email. Today is a month later with more emails sent and ignored, waiting for my certificate because I need to apply for another medical aid! 1st I have to loose R5105.20 and 2ndly I have received the worst ever service. Thank you Compcare for nothing