Worst customer service ever !!

COMPCARE WELLNESS MEDICAL AID

What a huge disapointment, this is probably the worst service i have ever received in my entire life.

Since last year July that i have been trying to solve a matter. I am now tired of calling, sending emails with the same documents again and over without anyone even following up on the matter as it should be done.

I have even spoken to the Chief Officer of the scheme Josua Joubert but still nothing has been done.

I was admitted in hospital with my child on 13 February 2020 and called Josua while in hospital and even after being discharged to ask him once again to assist me in solving the matter but still nothing has been done. I have spent close to R35000 for my child recent admission because no claim can go through. This is without counting all the other expenses i have been paying cash ever since July 2019 that the case has been unresolved and other accounts that are still unsettled.

I have even asked Josua for my 2020 contributions to be refunded as i had paid them in full as i always do right at the beginning of the year, so that i can join another medical aid but no, absolutely nothing has been done.

I really really cannot take this anymore, i am exhausted, this is unacceptable. My case has not been resolved, my medical expenses are not being covered, my pockets are running dry from paying cash, my contributions will not be paid back, i cannot join another medical aid. This is too much and has taken far too long, I AND MY CHILDREEN NEED A MEDICAL AID COVER AND THE MONEY I HAVE SPENT TO BE COMPENSATED BECAUSE THIS IS NOT MY FAULT.