AL
Ana L
1 reviews | Active since Mar 2009
07 Jul 2020, 11:07
What do you pay for
On Saturday,the 20th of June my daughter was at Spec Spavers to see the optometrist there. She got a pair of glasses and the lady there told me that Medical Aid is only paying R 100.00 odd rand and I had to pay R 1500.00 I just need to know why? The last time I got a pair of glasses was I think 2 years ago and that was for me.
Just don`t understand this. This was taken up with claims on the 30th of June but still waiting for a reply.
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Replies (5)0
Replies (5)
CompCare Medical Scheme's replyOfficial
07 Jul 2020, 11:16Good day Ana
Thank you for bringing this matter to our attention. We were most concerned to receive your message and fully understand your concerns. Please give us the opportunity to look into this matter and we will revert with an update for you within one business day.
Kind regards
The CompCare Wellness Medical Scheme customer experience team
Thank you for bringing this matter to our attention. We were most concerned to receive your message and fully understand your concerns. Please give us the opportunity to look into this matter and we will revert with an update for you within one business day.
Kind regards
The CompCare Wellness Medical Scheme customer experience team
CompCare Medical Scheme's reply07 Jul 2020, 11:16
Official
Good day Ana
Thank you for bringing this matter to our attention. We were most concerned to receive your message and fully understand your concerns. Please give us the opportunity to look into this matter and we will revert with an update for you within one business day.
Kind regards
The CompCare Wellness Medical Scheme customer experience team
Thank you for bringing this matter to our attention. We were most concerned to receive your message and fully understand your concerns. Please give us the opportunity to look into this matter and we will revert with an update for you within one business day.
Kind regards
The CompCare Wellness Medical Scheme customer experience team
AL
Ana L's updateReviewer Update
13 Jul 2020, 13:59Good afternoon, I`m still waiting for feedback on this matter
AL
Ana L's update13 Jul 2020, 13:59
Reviewer Update
Good afternoon, I`m still waiting for feedback on this matter
CompCare Medical Scheme's replyOfficial
13 Jul 2020, 14:30Good afternoon Ana
Please see the feedback from the Scheme:
Please be advised that we made contact with the member on the HelloPeter listed contact number provided but there was no answer. We have however sent an email to the member informing her that the Optometrist account has been paid by the Medical Aid. The claim was paid according to the sub-limits which are applicable to the member’s option.
Kind regards
The CompCare customer experience team
Please see the feedback from the Scheme:
Please be advised that we made contact with the member on the HelloPeter listed contact number provided but there was no answer. We have however sent an email to the member informing her that the Optometrist account has been paid by the Medical Aid. The claim was paid according to the sub-limits which are applicable to the member’s option.
Kind regards
The CompCare customer experience team
CompCare Medical Scheme's reply13 Jul 2020, 14:30
Official
Good afternoon Ana
Please see the feedback from the Scheme:
Please be advised that we made contact with the member on the HelloPeter listed contact number provided but there was no answer. We have however sent an email to the member informing her that the Optometrist account has been paid by the Medical Aid. The claim was paid according to the sub-limits which are applicable to the member’s option.
Kind regards
The CompCare customer experience team
Please see the feedback from the Scheme:
Please be advised that we made contact with the member on the HelloPeter listed contact number provided but there was no answer. We have however sent an email to the member informing her that the Optometrist account has been paid by the Medical Aid. The claim was paid according to the sub-limits which are applicable to the member’s option.
Kind regards
The CompCare customer experience team
AL
Ana L's updateReviewer Update
13 Jul 2020, 14:40Thank you. Haven`t received any email.
AL
Ana L's update13 Jul 2020, 14:40
Reviewer Update
Thank you. Haven`t received any email.
CompCare Medical Scheme's replyOfficial
13 Jul 2020, 14:42Dear Ana, please provide us with an alternative email address via the inbox option?
CompCare Medical Scheme's reply13 Jul 2020, 14:42
Official
Dear Ana, please provide us with an alternative email address via the inbox option?