JJ
Jacqueleen J
1 reviews | Active since May 2012
25 Jul 2021, 22:07
Waiting for a reply
I sent an request via the app as it would not allow me to submit a claim. This was a week ago and I am still waiting for someone to contact me. When will you update your app to something workable?
Helpful (0)
Replies (7)0
Replies (7)
CompCare Medical Scheme's replyOfficial
26 Jul 2021, 10:20Good day Jacqueleen
Thank you for bringing this matter to our attention. Please allow us to look into this matter and revert with an update for you within one business day.
Kind regards
The CompCare Medical Scheme customer experience team
Thank you for bringing this matter to our attention. Please allow us to look into this matter and revert with an update for you within one business day.
Kind regards
The CompCare Medical Scheme customer experience team
CompCare Medical Scheme's reply26 Jul 2021, 10:20
Official
Good day Jacqueleen
Thank you for bringing this matter to our attention. Please allow us to look into this matter and revert with an update for you within one business day.
Kind regards
The CompCare Medical Scheme customer experience team
Thank you for bringing this matter to our attention. Please allow us to look into this matter and revert with an update for you within one business day.
Kind regards
The CompCare Medical Scheme customer experience team
JJ
Jacqueleen J's updateReviewer Update
29 Jul 2021, 11:21I am still patiently waiting for feedback.
JJ
Jacqueleen J's update29 Jul 2021, 11:21
Reviewer Update
I am still patiently waiting for feedback.
CompCare Medical Scheme's replyOfficial
29 Jul 2021, 11:25Dear Jacqueleen
Please confirm if we have your correct contact number - ***.
Kind regards
The CompCare customer experience team.
Please confirm if we have your correct contact number - ***.
Kind regards
The CompCare customer experience team.
CompCare Medical Scheme's reply29 Jul 2021, 11:25
Official
Dear Jacqueleen
Please confirm if we have your correct contact number - ***.
Kind regards
The CompCare customer experience team.
Please confirm if we have your correct contact number - ***.
Kind regards
The CompCare customer experience team.
JJ
Jacqueleen J's updateReviewer Update
01 Aug 2021, 10:13You do have the correct contact details on record.
Please not phoning me once during my working hours, claiming that you attempted to solve the issue is pathetic. The least you can do is follow up with an email or are yoi scared to pay the claim.
Please note that my working hours are from 08:00 to 16:00. I will not answer during this time.
I would highly appreciate it ifyou can update your app to something that is at least workable. It cannot be that hard.
Please not phoning me once during my working hours, claiming that you attempted to solve the issue is pathetic. The least you can do is follow up with an email or are yoi scared to pay the claim.
Please note that my working hours are from 08:00 to 16:00. I will not answer during this time.
I would highly appreciate it ifyou can update your app to something that is at least workable. It cannot be that hard.
JJ
Jacqueleen J's update01 Aug 2021, 10:13
Reviewer Update
You do have the correct contact details on record.
Please not phoning me once during my working hours, claiming that you attempted to solve the issue is pathetic. The least you can do is follow up with an email or are yoi scared to pay the claim.
Please note that my working hours are from 08:00 to 16:00. I will not answer during this time.
I would highly appreciate it ifyou can update your app to something that is at least workable. It cannot be that hard.
Please not phoning me once during my working hours, claiming that you attempted to solve the issue is pathetic. The least you can do is follow up with an email or are yoi scared to pay the claim.
Please note that my working hours are from 08:00 to 16:00. I will not answer during this time.
I would highly appreciate it ifyou can update your app to something that is at least workable. It cannot be that hard.
CompCare Medical Scheme's replyOfficial
02 Aug 2021, 08:31Dear Jacqueleen
A consultant will be in touch.
Kind regards
The CompCare customer experience team
A consultant will be in touch.
Kind regards
The CompCare customer experience team
CompCare Medical Scheme's reply02 Aug 2021, 08:31
Official
Dear Jacqueleen
A consultant will be in touch.
Kind regards
The CompCare customer experience team
A consultant will be in touch.
Kind regards
The CompCare customer experience team
JJ
Jacqueleen J's updateReviewer Update
15 Aug 2021, 09:41Honestly, I am so disappointed in Compcare. I submitted the claim and then I received a mini statement stating that the money will be paid to the healthcare provider. After I already paid it. Honestly no clear communication channels. It is ridiculous and pathetic. I kindly request you to correct this error.
JJ
Jacqueleen J's update15 Aug 2021, 09:41
Reviewer Update
Honestly, I am so disappointed in Compcare. I submitted the claim and then I received a mini statement stating that the money will be paid to the healthcare provider. After I already paid it. Honestly no clear communication channels. It is ridiculous and pathetic. I kindly request you to correct this error.
CompCare Medical Scheme's replyOfficial
17 Aug 2021, 16:04Dear Jacqueleen
Thank you for bringing the above to our attention, a consultant will be in touch.
Kind regards
The CompCare customer experience team
Thank you for bringing the above to our attention, a consultant will be in touch.
Kind regards
The CompCare customer experience team
CompCare Medical Scheme's reply17 Aug 2021, 16:04
Official
Dear Jacqueleen
Thank you for bringing the above to our attention, a consultant will be in touch.
Kind regards
The CompCare customer experience team
Thank you for bringing the above to our attention, a consultant will be in touch.
Kind regards
The CompCare customer experience team