Very, very bad and unprofessional service

On 20/01/2021 I caaled the scheme and asked to cancel, the consultant said I need to serve 30days notice. She explained that my account will be debited end of Jan as it is short notice. So on 29th Jan2021 I sent my termination form but I am still an active member and my account has been debited. This morning I lost a lot of airtime trying to find a solution and no one could help. I spoke to Pule whom made me hold for 20 minutes and never got back to me. I called again Almarie sent me through to Khensani whom sent me through to a voice message. I called again Steven sent me to Sylvia whom also made hold for about 12 minutes and so I hung up. On the 18/02/2021 I received email that I must serve 3months notice whilst their consultant over the phone said I must serve 30days notice. They also apologized for late response, which is now costing me, how is it even my problem that they cannot handle their work load? .All I want is my money back and confirmation that my membership has been cancelled. no apologies will fix the inconveniences caused