JJ
Jacqueleen J
1 reviews | Active since May 2012
12 Oct 2021, 14:50
Useless, useless
Useless, useless. I can not even describe how irritated Ibam with Compcare. No service, useless systems. I changed my banking details in January already. Now when this useless medical aid have to pay out a claim it is form after form and excuse after excuse. I am seriously looking at another medical aid. Cannot work with tjis incompetence.
Helpful (0)
Replies (16)0
Replies (16)
CompCare Medical Scheme's replyOfficial
12 Oct 2021, 14:57Dear Jacqueleen
Thank you for bringing this to our attention, our sincere apologies for your experience. A consultant will revert as soon as possible.
Kind regards
The CompCare customer experience team
Thank you for bringing this to our attention, our sincere apologies for your experience. A consultant will revert as soon as possible.
Kind regards
The CompCare customer experience team
CompCare Medical Scheme's reply12 Oct 2021, 14:57
Official
Dear Jacqueleen
Thank you for bringing this to our attention, our sincere apologies for your experience. A consultant will revert as soon as possible.
Kind regards
The CompCare customer experience team
Thank you for bringing this to our attention, our sincere apologies for your experience. A consultant will revert as soon as possible.
Kind regards
The CompCare customer experience team
JJ
Jacqueleen J's updateReviewer Update
12 Oct 2021, 14:59You have been sorry and apologising since January, no problem to change my banking details for collections but refunds is a major issue.
None of your consultants are competent anyway.
Useless medical aid.
None of your consultants are competent anyway.
Useless medical aid.
JJ
Jacqueleen J's update12 Oct 2021, 14:59
Reviewer Update
You have been sorry and apologising since January, no problem to change my banking details for collections but refunds is a major issue.
None of your consultants are competent anyway.
Useless medical aid.
None of your consultants are competent anyway.
Useless medical aid.
CompCare Medical Scheme's replyOfficial
12 Oct 2021, 15:06Good day Jacquleen
Please see below information as provided by the escalation team:
The member has been advised that her banking details were not updated for refunds even though we have them for her contributions. Any payments that need to be released to the member will not be released until the members refund banking details are updated.
Kind regards
The CompCare customer experience team
Please see below information as provided by the escalation team:
The member has been advised that her banking details were not updated for refunds even though we have them for her contributions. Any payments that need to be released to the member will not be released until the members refund banking details are updated.
Kind regards
The CompCare customer experience team
CompCare Medical Scheme's reply12 Oct 2021, 15:06
Official
Good day Jacquleen
Please see below information as provided by the escalation team:
The member has been advised that her banking details were not updated for refunds even though we have them for her contributions. Any payments that need to be released to the member will not be released until the members refund banking details are updated.
Kind regards
The CompCare customer experience team
Please see below information as provided by the escalation team:
The member has been advised that her banking details were not updated for refunds even though we have them for her contributions. Any payments that need to be released to the member will not be released until the members refund banking details are updated.
Kind regards
The CompCare customer experience team
JJ
Jacqueleen J's updateReviewer Update
12 Oct 2021, 15:15Oh my useless customer not so experienced team. I filled in your stupid forms and send proof of new banking details.
Shame it must be so hard being ***********.
Your incompetence are costing you a member.
Shame it must be so hard being ***********.
Your incompetence are costing you a member.
JJ
Jacqueleen J's update12 Oct 2021, 15:15
Reviewer Update
Oh my useless customer not so experienced team. I filled in your stupid forms and send proof of new banking details.
Shame it must be so hard being ***********.
Your incompetence are costing you a member.
Shame it must be so hard being ***********.
Your incompetence are costing you a member.
JJ
Jacqueleen J's updateReviewer Update
12 Oct 2021, 15:37I just spoke to Cassandra. What a rude person. I am not satisfied with her approach nor her attitude or excuses. Please get someone to phone me next time that will get the job done. I have been waiting for 10 months now. Ridiculous.
JJ
Jacqueleen J's update12 Oct 2021, 15:37
Reviewer Update
I just spoke to Cassandra. What a rude person. I am not satisfied with her approach nor her attitude or excuses. Please get someone to phone me next time that will get the job done. I have been waiting for 10 months now. Ridiculous.
CompCare Medical Scheme's replyOfficial
12 Oct 2021, 15:41Dear Jacqueleen
Please advise us to which email address you have sent your proof of new banking details in order for us to try and locate this for you.
Kind regards
The CompCare customer experience team
Please advise us to which email address you have sent your proof of new banking details in order for us to try and locate this for you.
Kind regards
The CompCare customer experience team
CompCare Medical Scheme's reply12 Oct 2021, 15:41
Official
Dear Jacqueleen
Please advise us to which email address you have sent your proof of new banking details in order for us to try and locate this for you.
Kind regards
The CompCare customer experience team
Please advise us to which email address you have sent your proof of new banking details in order for us to try and locate this for you.
Kind regards
The CompCare customer experience team
JJ
Jacqueleen J's updateReviewer Update
12 Oct 2021, 16:04JJ
Jacqueleen J's update12 Oct 2021, 16:04
Reviewer Update
CompCare Medical Scheme's replyOfficial
12 Oct 2021, 16:05Dear Jacqueleen
Thank you so much for this information, we will do our level best to ensure that we provide you with feedback within the next business day.
Kind regards
The CompCare customer experience team
Thank you so much for this information, we will do our level best to ensure that we provide you with feedback within the next business day.
Kind regards
The CompCare customer experience team
CompCare Medical Scheme's reply12 Oct 2021, 16:05
Official
Dear Jacqueleen
Thank you so much for this information, we will do our level best to ensure that we provide you with feedback within the next business day.
Kind regards
The CompCare customer experience team
Thank you so much for this information, we will do our level best to ensure that we provide you with feedback within the next business day.
Kind regards
The CompCare customer experience team
CompCare Medical Scheme's replyOfficial
13 Oct 2021, 09:08Dear Jacqueleen
Our customer service department has not been able to locate your email with your updated details. May we please request that you resend the email to *** in order to fast track the process? Our sincere apologies for the extra inconvenience.
Kind regards
The CompCare customer experience team
Our customer service department has not been able to locate your email with your updated details. May we please request that you resend the email to *** in order to fast track the process? Our sincere apologies for the extra inconvenience.
Kind regards
The CompCare customer experience team
CompCare Medical Scheme's reply13 Oct 2021, 09:08
Official
Dear Jacqueleen
Our customer service department has not been able to locate your email with your updated details. May we please request that you resend the email to *** in order to fast track the process? Our sincere apologies for the extra inconvenience.
Kind regards
The CompCare customer experience team
Our customer service department has not been able to locate your email with your updated details. May we please request that you resend the email to *** in order to fast track the process? Our sincere apologies for the extra inconvenience.
Kind regards
The CompCare customer experience team
JJ
Jacqueleen J's updateReviewer Update
13 Oct 2021, 09:21Of course you would come up with another excuse.
Please contact Nthabiseng Magagane, she was the person whom I have been in contact with.
Please contact Nthabiseng Magagane, she was the person whom I have been in contact with.
JJ
Jacqueleen J's update13 Oct 2021, 09:21
Reviewer Update
Of course you would come up with another excuse.
Please contact Nthabiseng Magagane, she was the person whom I have been in contact with.
Please contact Nthabiseng Magagane, she was the person whom I have been in contact with.
CompCare Medical Scheme's replyOfficial
13 Oct 2021, 10:26Dear Jacquleen
We are trying to assist you as swiftly as possible, could you kindly send us the email as requested to get this matter resolved for you as a matter of urgency. In the meantime, we will contact Nthabiseng as well.
Kind regards
The CompCare customer experience team
We are trying to assist you as swiftly as possible, could you kindly send us the email as requested to get this matter resolved for you as a matter of urgency. In the meantime, we will contact Nthabiseng as well.
Kind regards
The CompCare customer experience team
CompCare Medical Scheme's reply13 Oct 2021, 10:26
Official
Dear Jacquleen
We are trying to assist you as swiftly as possible, could you kindly send us the email as requested to get this matter resolved for you as a matter of urgency. In the meantime, we will contact Nthabiseng as well.
Kind regards
The CompCare customer experience team
We are trying to assist you as swiftly as possible, could you kindly send us the email as requested to get this matter resolved for you as a matter of urgency. In the meantime, we will contact Nthabiseng as well.
Kind regards
The CompCare customer experience team
CompCare Medical Scheme's replyOfficial
13 Oct 2021, 15:14Dear Jacqueleen
Please see the feedback we have received from the department and your contact person.
Kindly note the member is completing the form incorrectly and we cannot update her claims refund unless it is confirmed via email. Please note as well that three clerks have continuously asked her to correctly update the requested banking form.
Kind regards
The CompCare customer experience team
Please see the feedback we have received from the department and your contact person.
Kindly note the member is completing the form incorrectly and we cannot update her claims refund unless it is confirmed via email. Please note as well that three clerks have continuously asked her to correctly update the requested banking form.
Kind regards
The CompCare customer experience team
CompCare Medical Scheme's reply13 Oct 2021, 15:14
Official
Dear Jacqueleen
Please see the feedback we have received from the department and your contact person.
Kindly note the member is completing the form incorrectly and we cannot update her claims refund unless it is confirmed via email. Please note as well that three clerks have continuously asked her to correctly update the requested banking form.
Kind regards
The CompCare customer experience team
Please see the feedback we have received from the department and your contact person.
Kindly note the member is completing the form incorrectly and we cannot update her claims refund unless it is confirmed via email. Please note as well that three clerks have continuously asked her to correctly update the requested banking form.
Kind regards
The CompCare customer experience team
JJ
Jacqueleen J's updateReviewer Update
13 Oct 2021, 16:05Please supply me with this proof of 3 clerks that have continuously asked me to update my banking details.
Also explain to me why Cassandra upon our recorded telephone conversation told me that I only have to email a letter from the bank confirming my banking details and then it will be changed.
Please also inform me why I have to continously for the passed 8 months beg you to do your job and change my banking details. I am speaking to one *********** person after the other and nothing is being resolved.
On top of that your app has not been working for the passed three months, maybe even longer. Yet another proof of incompetence.
Really ridiculous and pathetic to say the least. I am so over this poor service not even to mention the lack of respect and attitude of "we are not doi g anything wrong".
Also explain to me why Cassandra upon our recorded telephone conversation told me that I only have to email a letter from the bank confirming my banking details and then it will be changed.
Please also inform me why I have to continously for the passed 8 months beg you to do your job and change my banking details. I am speaking to one *********** person after the other and nothing is being resolved.
On top of that your app has not been working for the passed three months, maybe even longer. Yet another proof of incompetence.
Really ridiculous and pathetic to say the least. I am so over this poor service not even to mention the lack of respect and attitude of "we are not doi g anything wrong".
JJ
Jacqueleen J's update13 Oct 2021, 16:05
Reviewer Update
Please supply me with this proof of 3 clerks that have continuously asked me to update my banking details.
Also explain to me why Cassandra upon our recorded telephone conversation told me that I only have to email a letter from the bank confirming my banking details and then it will be changed.
Please also inform me why I have to continously for the passed 8 months beg you to do your job and change my banking details. I am speaking to one *********** person after the other and nothing is being resolved.
On top of that your app has not been working for the passed three months, maybe even longer. Yet another proof of incompetence.
Really ridiculous and pathetic to say the least. I am so over this poor service not even to mention the lack of respect and attitude of "we are not doi g anything wrong".
Also explain to me why Cassandra upon our recorded telephone conversation told me that I only have to email a letter from the bank confirming my banking details and then it will be changed.
Please also inform me why I have to continously for the passed 8 months beg you to do your job and change my banking details. I am speaking to one *********** person after the other and nothing is being resolved.
On top of that your app has not been working for the passed three months, maybe even longer. Yet another proof of incompetence.
Really ridiculous and pathetic to say the least. I am so over this poor service not even to mention the lack of respect and attitude of "we are not doi g anything wrong".
JJ
Jacqueleen J's updateReviewer Update
13 Oct 2021, 16:09Oh, and by the way, since you cannot process a claim. I will just make it easy for us all. I will, stop all contribution payments due to Compcare. I will instruct my bank to stop your debit order immediately until you can learn how to process a simple claim.
Have a lovely day.
Have a lovely day.
JJ
Jacqueleen J's update13 Oct 2021, 16:09
Reviewer Update
Oh, and by the way, since you cannot process a claim. I will just make it easy for us all. I will, stop all contribution payments due to Compcare. I will instruct my bank to stop your debit order immediately until you can learn how to process a simple claim.
Have a lovely day.
Have a lovely day.
CompCare Medical Scheme's replyOfficial
13 Oct 2021, 16:23Dear Jacquleen
We can certainly provide you with the details requested above. We will ensure that it is sent via email.
Kind regards
The CompCare customer experience team
We can certainly provide you with the details requested above. We will ensure that it is sent via email.
Kind regards
The CompCare customer experience team
CompCare Medical Scheme's reply13 Oct 2021, 16:23
Official
Dear Jacquleen
We can certainly provide you with the details requested above. We will ensure that it is sent via email.
Kind regards
The CompCare customer experience team
We can certainly provide you with the details requested above. We will ensure that it is sent via email.
Kind regards
The CompCare customer experience team
JJ
Jacqueleen J's updateReviewer Update
13 Oct 2021, 20:52I cannot wait. I am patiently waiting for this. Hopefully not another 10 month waiting period.
JJ
Jacqueleen J's update13 Oct 2021, 20:52
Reviewer Update
I cannot wait. I am patiently waiting for this. Hopefully not another 10 month waiting period.