CH
Chantelle H

1 reviews | Active since May 2015

28 Jul 2016, 07:57

USELESS MEDICAL AID

<p>I regret ever leaving Fedhealth and joining this medical aid. In hospital you are not covered eventho they say 100% you are still held liable for the rest of your Hospital bills. Fedhealth actually covers you in full.</p> <p>Then on your plan is "STATES" you are covered for a Psychiatric at R3630.00</p> <p>"Paid at 100% of the agreed tariff. Limited to R3 630 p/f"</p> <p> </p> <p>but when you ask for authorisation</p> <p>"You are required to obtain a referral letter from the GP before consulting a specialist. Please submit the letter to the Scheme via email to ********** <p> </p> <p>the consultant then claims you are only covered for R300? I mean really? False advertising of your Mumed plan!</p> <p> </p> <p>I am very dissapointed in this medical aid and I will be returning to Fedhealth.</p> <p> </p> <p>Universal Administrators CRMREF: 2016-2- ********** -</p> <p>Membership ********** </p>

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Replies (1)
CompCare Medical Scheme
CompCare Medical Scheme's reply28 Jul 2016, 08:27
Official

Dear Chantelle

Thank you for bringing your concerns to our attention so that we could address them. We apologise for the unacceptable service you have experienced and will contact you directly to rectify this matter as soon as possible.

Please rest assured that the wellbeing of the members we serve is of primary concern to us. We value all feedback that will enable us to improve our service delivery.

We hope that you will in future be able to experience the quality service delivery that we pride ourselves on at CompCare.

Yours in service

The CompCare Service Team