AL
Ana L
1 reviews | Active since Mar 2009
30 Dec 2024, 07:51
Unreal
This month we are having the same issue again where my Dad got re-imbursed R 341.04 on a professor`s bill of R 1800.00 The last excuse from Compcare was that we did`nt have a referral but this time we definitely had a referral letter from my Dad`s GP so what is the excuse now?
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Replies (3)0
Replies (3)
CompCare Medical Scheme's replyOfficial
30 Dec 2024, 08:39Dear Ana
Our sincerest apologies for your experience; we understand how frustrating this must be for you. A consultant will contact you.
Kind regards, the CompCare customer experience team
Our sincerest apologies for your experience; we understand how frustrating this must be for you. A consultant will contact you.
Kind regards, the CompCare customer experience team
CompCare Medical Scheme's reply30 Dec 2024, 08:39
Official
Dear Ana
Our sincerest apologies for your experience; we understand how frustrating this must be for you. A consultant will contact you.
Kind regards, the CompCare customer experience team
Our sincerest apologies for your experience; we understand how frustrating this must be for you. A consultant will contact you.
Kind regards, the CompCare customer experience team
AL
Ana L's updateReviewer Update
15 Jan 2025, 16:15I had a lady phoning me from Compcare on the day I posted this complaint. I must please get the referral letter from the referring doctor and email it to *** and she will motivate it etc etc.
I have done that now and twice they`ve come back to me with replies that don`t even relate to the problem. Can I not send this to one specific person that knows what`s going on? All just wasting time. Consultation was on the 5th of December and it is now the 15th of January and we still waiting to get re-imbursed!
I have done that now and twice they`ve come back to me with replies that don`t even relate to the problem. Can I not send this to one specific person that knows what`s going on? All just wasting time. Consultation was on the 5th of December and it is now the 15th of January and we still waiting to get re-imbursed!
AL
Ana L's update15 Jan 2025, 16:15
Reviewer Update
I had a lady phoning me from Compcare on the day I posted this complaint. I must please get the referral letter from the referring doctor and email it to *** and she will motivate it etc etc.
I have done that now and twice they`ve come back to me with replies that don`t even relate to the problem. Can I not send this to one specific person that knows what`s going on? All just wasting time. Consultation was on the 5th of December and it is now the 15th of January and we still waiting to get re-imbursed!
I have done that now and twice they`ve come back to me with replies that don`t even relate to the problem. Can I not send this to one specific person that knows what`s going on? All just wasting time. Consultation was on the 5th of December and it is now the 15th of January and we still waiting to get re-imbursed!
CompCare Medical Scheme's replyOfficial
16 Jan 2025, 11:14Dear Ana
Our sincerest apologies for your experience. We have escalated your complaint and will contact you as soon as possible.
Kind regards, the CompCare customer experience team
CompCare Medical Scheme's reply16 Jan 2025, 11:14
Official
Dear Ana
Our sincerest apologies for your experience. We have escalated your complaint and will contact you as soon as possible.
Kind regards, the CompCare customer experience team