Unprofessional and no loyalty to clients

I joined Selfmed Medical aid which is now owned by compcaremedical aid last year July 2018, I asked them then End of August 2019 to cancel my membership due to them not paying for things, after they said they would pay for it.

I then changed my mind , asked them to rather not cancel it and just re-instate me, as I never got an email saying it was cancelled either.

I have been phoning them since Monday 07.10.2019 to sort this out, I have send emails as well.

First I spoke to an Agent with the name Naveen in the claims department, he said if my medical aid is cancelled their will be no problem to re-instate me.

He never got back to me, so I phoned in again on Tuesday, he then asked me to forward the email to them where I asked to be cancelled, as they didn’t have it, not knowing this will be used as bait against me, he said ok he will speak to his manager and get back to me, he didn’t, so I phoned back again.

He then said to me and I Quote, I am sorry but my manager says we cannot re-instate you, because now that you are pregnant you want to re-join all of a sudden??? So This is how I am being treated?? And spoken to.

My husband then phoned in for me to find out what can be done, he then spoke to someone in the conurbations department, and they said but it does not show I am not active anymore, according to them I am active.

Then I phoned in again to make payment arrangements and then I was told again I am not active, this has been going on for 5 days. One person says I am active the next says I am not.

I phoned again this morning 11.10.2019 and spoke to someone with the name Dumi ref number ***, he then also said I am active as per system, and I have nothing to worry about

I then requested for my membership certificate, which showed that I am still active as well, as there is no resigning date on, so I phoned in again to make sure, same was said I am active.

I also phoned in to the contributions department a view times, one person also said I am active the next said I am not..

I am currently 3 weeks pregnant and this is putting so much unnecessary strain on and me and the baby.

I just wanted to be re-instated or have an answer, but they don’t know themselves what is going on in that place.

They have really put me thru enough stress and tears now, and I have had enough now.

Now I want them to re-instate me, or just carry on as according to my membership certificate that was emailed to me, and according to the system and what agents has said ( Which I am sure the recordings can be pulled) I AM STILL ACTIVE.

I AM NOW INSISSITNG for them to keep me as a member, and that my membership will carry on as per normal. They have put me thru hell these past 5 days, and this has caused a lot of unnecessary stress on me and my unborn child, and they will be held liable for any further emotional damages to myself and my baby.