Universal Health *********** administrator of CompCare

Since the 3rd Feb 2022 I have been trying to remove an adult beneficiary as she is overseas on her own medical aid and change the account that my debit order goes off from. Over nine months later and neither change has been effected despite filling in all of the numerous documents required. On the plus side of inefficiency - since Oct I have tried to change another dependent to an adult but that hasn't been done either. Universal are the administrators and I would suggest that they outsource to another company if at all possible. All Universal has contributed are a pretty brochure and an App which these days are a standard requirement.

The above does not cover standard things like a hip replacement etc having been removed as a hospital benefit since the scheme was taken over from Selfmed.