MZ
Marinda Z

1 reviews | Active since Oct 2017

26 Oct 2017, 15:55

Unhappy with the way they work!

We have to give authorization every month for the money in our saving to be paid to the dr! They descide above a Specialist Dr what needs to be cronic medicine and what not! I mean who do they think they are if a specialist tells you to drink te pills! They take their time to pay the bills requested and to get back to you if you have a query! I will not recomend them to ANYONE!!!

0
Replies (1)
CompCare Medical Scheme
CompCare Medical Scheme's reply26 Oct 2017, 16:25
Official

Dear Marinda van Zyl

Thank you for bringing your concerns to our attention so that we could address them. We apologise for the unacceptable service you have experienced and will contact you directly to rectify this matter as soon as possible.

Please rest assured that the wellbeing of the members we serve is of primary concern to us. We value all feedback that will enable us to improve our service delivery.

We hope that you will in future be able to experience the quality service delivery that we pride ourselves on at CompCare.

Yours in service

The CompCare Service Team