1 reviews | Active since Oct 2019
THEY WILL CHANGE YOUR PLAN WITH NO OTHER OPTIONS
DO NOT CHOOSE COMPCARE OR UNIVERSAL MANAGED SCHEMES
I signed up to Santam - Selfnet medical aid in 2018. They were bought by Universal Healthcare-Compcare in 2019. They told us we'll get more bang for our buck cos they're bigger.
CompCare and Universal has the WORST CUSTOMER SERVICE I have EVER experienced. I saw past this though, as the Selfnet Plan was great.
Then last year they literally took my plan, which included dental, GP visits and a specialist and some medicine cover of at least R10 000 per year and changed it, without giving me any other options. They forced the Selfnet option to now be a savings option with a mere R3600 in your savings and expect it to cover all of that and then to make things worse my premium increased 13%.
They will chop and change as they please with no regard to your original contract.
They cannot be trusted.
DO NOT CHOOSE COMPCARE OR UNIVERSAL
Thank you for bringing this matter to our attention. Please give us the opportunity to look into this matter and we will revert with an update for you within one business day.
Kind regards
The CompCare Medical Scheme customer experience team
Thank you for bringing this matter to our attention. Please give us the opportunity to look into this matter and we will revert with an update for you within one business day.
Kind regards
The CompCare Medical Scheme customer experience team
Your schemes changed completely from what I signed up to. I thought that was a contractual agreement. Now I have to sit without cover for 3 months, because you do not offer what I signed up to originally and I can't see the value in what you changed my plan to, so now I have to change to another scheme which offers something closer to what I need.
Your schemes changed completely from what I signed up to. I thought that was a contractual agreement. Now I have to sit without cover for 3 months, because you do not offer what I signed up to originally and I can't see the value in what you changed my plan to, so now I have to change to another scheme which offers something closer to what I need.