Terrible service and rude staff

<p>I’m appalled by the terrible service my family and I have received from Compcare since my brother was admitted in hospital on the 10th of October. Thus far we have had no more than 2 phone calls from the case manager Jacquei Van Der Berg and we’ve been trying to get hold of her with no joy. This morning we get a call from the hospital advising us that he’s is being discharged as there are no more funds when we’ve been trying to get hold of the medical aid to enquire about funds so we can prepare for him being discharged. I’ve just been on hold with the medical aid guys for almost an hour and the case manager Jacquei Van Der Berg refuses to take my call even though she’s available clearly stating that she doesn’t want to speak to the family. The case manager not even once visited the hospital to check on my brothers progress and did her reports telephonically, to date I’m still not able to get hold of her cause Pertunia Monate a middle man between Jacquei and I says there’s nothing she can help me with as Jacquei says I must speak to the hospital and not her.</p>