C
Chloe
1 reviews | Active since May 2022
15 Jun 2022, 11:03
terrible customer service
Terrible customer service. I have been a member for 5 years, and just to mention I haven't even claimed in the last 3 years. I have been trying to cancel my membership for the last week, with numerous phone calls and emails sent. Call center agents either put the phone down as they answer or try to transfer me to another department where I was left waiting for 10 minutes at a time. Terrible customer service and no help. Very disappointed
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CompCare Medical Scheme's replyOfficial
15 Jun 2022, 11:19Dear Chloe
Thank you for bringing this matter to our attention. We were most concerned to receive your message and fully understand your concerns, kindly provide us with your membership details in a Facebook inbox message? Please give us the opportunity to look into this matter and we will revert with an update for you within one business day.
Kind regards The CompCare customer experience team
Thank you for bringing this matter to our attention. We were most concerned to receive your message and fully understand your concerns, kindly provide us with your membership details in a Facebook inbox message? Please give us the opportunity to look into this matter and we will revert with an update for you within one business day.
Kind regards The CompCare customer experience team
CompCare Medical Scheme's reply15 Jun 2022, 11:19
Official
Dear Chloe
Thank you for bringing this matter to our attention. We were most concerned to receive your message and fully understand your concerns, kindly provide us with your membership details in a Facebook inbox message? Please give us the opportunity to look into this matter and we will revert with an update for you within one business day.
Kind regards The CompCare customer experience team
Thank you for bringing this matter to our attention. We were most concerned to receive your message and fully understand your concerns, kindly provide us with your membership details in a Facebook inbox message? Please give us the opportunity to look into this matter and we will revert with an update for you within one business day.
Kind regards The CompCare customer experience team