JJ
Jacqueleen J
1 reviews | Active since May 2012
15 Jun 2021, 14:40
System failure
Received an email today that my paymentvwas not received. It clearly was deducted from my bank account on the 1st, nothing was returned. Now my medical aid is suspended for no reason. Clearly the systems at Compcare is not working. This is ridiculous. I have a sick child in the house. Pathetic to say the least.
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Replies (3)0
Replies (3)
CompCare Medical Scheme's replyOfficial
15 Jun 2021, 14:54Good day Jacquleen
Thank you for bringing this matter to our attention. Please give us the opportunity to look into this matter and we will revert with an update for you within one business day.
Kind regards
The CompCare customer experience team
Thank you for bringing this matter to our attention. Please give us the opportunity to look into this matter and we will revert with an update for you within one business day.
Kind regards
The CompCare customer experience team
CompCare Medical Scheme's reply15 Jun 2021, 14:54
Official
Good day Jacquleen
Thank you for bringing this matter to our attention. Please give us the opportunity to look into this matter and we will revert with an update for you within one business day.
Kind regards
The CompCare customer experience team
Thank you for bringing this matter to our attention. Please give us the opportunity to look into this matter and we will revert with an update for you within one business day.
Kind regards
The CompCare customer experience team
JJ
Jacqueleen J's updateReviewer Update
15 Jun 2021, 15:04I am not happy about this at all.
This is not the way to treat your clients.
This is not the way to treat your clients.
JJ
Jacqueleen J's update15 Jun 2021, 15:04
Reviewer Update
I am not happy about this at all.
This is not the way to treat your clients.
This is not the way to treat your clients.
CompCare Medical Scheme's replyOfficial
15 Jun 2021, 15:07Dear Jacquleen
Our sincerest apologies for your experience, we can understand how frustrating this must be for you. A consultant will be in touch with you soonest. Kind regards, the CompCare customer experience team.
Our sincerest apologies for your experience, we can understand how frustrating this must be for you. A consultant will be in touch with you soonest. Kind regards, the CompCare customer experience team.
CompCare Medical Scheme's reply15 Jun 2021, 15:07
Official
Dear Jacquleen
Our sincerest apologies for your experience, we can understand how frustrating this must be for you. A consultant will be in touch with you soonest. Kind regards, the CompCare customer experience team.
Our sincerest apologies for your experience, we can understand how frustrating this must be for you. A consultant will be in touch with you soonest. Kind regards, the CompCare customer experience team.