1 reviews | Active since Oct 2016
Street tactics.
<p>I had an accident last year and saw a GP, a dentist (unrelated) and others. Compcare would on a bi-weekly basis, send me fliers and other nonsense via email. What they failed to tell me was that my cover had expired. No warning, no reminder, just fliers and ads in my email. I had to fork out R1500 from my own pocket to pay the doctors. Stupidly, I renewed my membership.</p> <p>That was in May.</p> <p>Two days ago (October), they emailed me about paying them back R307, because they realised they'd erroneously paid my GP after my cover had expired. They threatened to even bring "collection services".</p> <p>I'm done with you guys next year.</p>
Correction: cover terminated March, not May.
Correction: cover terminated March, not May.
Dear Mr Nyahunzvi
Thank you for bringing your concerns to our attention so that we could address them. We apologise for the unacceptable service you have experienced and will contact you directly to rectify this matter as soon as possible.
Please rest assured that the wellbeing of the members we serve is of primary concern to us. We value all feedback that will enable us to improve our service delivery.
We hope that you will in future be able to experience the quality service delivery that we pride ourselves on at CompCare.
Yours in service
The CompCare Service Team
Dear Mr Nyahunzvi
Thank you for bringing your concerns to our attention so that we could address them. We apologise for the unacceptable service you have experienced and will contact you directly to rectify this matter as soon as possible.
Please rest assured that the wellbeing of the members we serve is of primary concern to us. We value all feedback that will enable us to improve our service delivery.
We hope that you will in future be able to experience the quality service delivery that we pride ourselves on at CompCare.
Yours in service
The CompCare Service Team