STILL WAITING!!!!!!!!!!!!!!!!!!!!!!!!!!!!HOW HARD CAN THIS BE

Dear Team,

I am once again requesting an urgent update regarding my outstanding savings refund.

On Monday, 6 July, I was advised that my claim had reached the Finance Department and was ready to be processed. However, when I followed up again this morning, 8 July, I discovered that the individual who has been handling my matter for the past six to seven months no longer works for the company, and I have now been instructed to direct my enquiries to someone else.

I find it unacceptable that after waiting more than six months, I am still no closer to receiving my refund. I have continuously followed up, submitted all required documentation, and fulfilled my obligations as a paying member by making all contributions on time. Yet I continue to experience delays, poor communication, and a complete lack of accountability.

I would like to understand why it is proving so difficult to refund money that belongs to me and how much longer I am expected to wait.

The level of service I have received has been extremely disappointing and has caused unnecessary frustration. I expect someone to contact me today with a clear explanation and a firm timeline for payment. Should I not receive a response, I will have no option but to escalate this matter further through the appropriate channels.

Enough is enough.

Kind regards, Peonie