*********** STAFF MEMBERS AND **** MEDICAL AID

I phone compcare on the 12th of September 2023 and I spoke to a consultant to find out if I can get a humidifier on my medical aid I was advised that it was in order and that it would come from my savings. When I got to clicks pharmacy i was informed that they wont put it through on the medical aid, I spoke to Richard the team leader who told me that he will get hold of the case manager and phone we back straight away that was yesterday afternoon 17:30 and it is now 13:20. I had to phone again today to follow up why I was not phoned back. I was informed that I have to get a letter from the doctor to buy a humidifier that is R320 seriously why does a person have a medical aid and funds in the medical aid if you have to get auth to process this. I am really very unhappy with the **** service I got and I will definitely look at another medical aid that has better service and customer service and aftercare. I have dealt with the most incompitent people at Compcare. It is really the worst medical aid out. My husband had no problem with his medical aid in getting a nebuliser on his medical aid for the house so I am highly considering to go over to his medical aid. I will not recommend compcare to any family, friends or colleagues.