AL
Ana L
1 reviews | Active since Mar 2009
15 Aug 2022, 14:09
Spend 80% of my time sorting out Medical Aid issues
On Saturday when I ordered my son`s chronic monthly meds the pharmacy advised that medical aid had rejected his Truvalin as it exceeded the authorised number of fills. I would have to pay R 900 odd for it for the month`s supply.
How is this possible as he gets the Navalpro, Toplep and Truvalin monthly. It is now August. How can Truvalin be done and not the others. Something is seriously wrong here.
Please would you be able to pass this on to whoever deals with it as I`ve now asked the pharmacy to give me 2 days supply until this issue is sorted. It is an extremely urgent matter.
I`m certainly not paying R 900.00 when this should be coming off chronic. I have sent emails but have had no reply.
Thanks
Helpful (0)
Replies (5)0
Replies (5)
CompCare Medical Scheme's replyOfficial
15 Aug 2022, 14:49Dear Ana
Our sincere apologies for your experience. We have escalated your complaint and a consultant will be in touch to assist you.
Kind regards
The CompCare customer experience team
Our sincere apologies for your experience. We have escalated your complaint and a consultant will be in touch to assist you.
Kind regards
The CompCare customer experience team
CompCare Medical Scheme's reply15 Aug 2022, 14:49
Official
Dear Ana
Our sincere apologies for your experience. We have escalated your complaint and a consultant will be in touch to assist you.
Kind regards
The CompCare customer experience team
Our sincere apologies for your experience. We have escalated your complaint and a consultant will be in touch to assist you.
Kind regards
The CompCare customer experience team
AL
Ana L's updateReviewer Update
16 Aug 2022, 07:10Thank you. This is extremely urgent as I only have a few tablets left. If I look at the authorisation letter from your chronic department they have authorised 60 tablets for the month when Neurologist put on the script that it`s a tablet every 6 hours therefore 120 tablets a month not 60. Nothing has changed!
I also emailed a Doctor`s claim to your claims dept on the 3rd of August which only got acknowledged yesterday, the 15th of August after sending the email 3 times!!!! Is this a delay tactic?
My folks Ampath account from the 23rd of November 2021 is only getting sorted out now.
Appalling service and delay tactics!!!!
I also emailed a Doctor`s claim to your claims dept on the 3rd of August which only got acknowledged yesterday, the 15th of August after sending the email 3 times!!!! Is this a delay tactic?
My folks Ampath account from the 23rd of November 2021 is only getting sorted out now.
Appalling service and delay tactics!!!!
AL
Ana L's update16 Aug 2022, 07:10
Reviewer Update
Thank you. This is extremely urgent as I only have a few tablets left. If I look at the authorisation letter from your chronic department they have authorised 60 tablets for the month when Neurologist put on the script that it`s a tablet every 6 hours therefore 120 tablets a month not 60. Nothing has changed!
I also emailed a Doctor`s claim to your claims dept on the 3rd of August which only got acknowledged yesterday, the 15th of August after sending the email 3 times!!!! Is this a delay tactic?
My folks Ampath account from the 23rd of November 2021 is only getting sorted out now.
Appalling service and delay tactics!!!!
I also emailed a Doctor`s claim to your claims dept on the 3rd of August which only got acknowledged yesterday, the 15th of August after sending the email 3 times!!!! Is this a delay tactic?
My folks Ampath account from the 23rd of November 2021 is only getting sorted out now.
Appalling service and delay tactics!!!!
CompCare Medical Scheme's replyOfficial
16 Aug 2022, 08:25Dear Ana
We sincerely apologise for your experience and that of your parents. We have escalated your complaint and a consultant will be in touch.
Kind regards
The CompCare customer experience team
We sincerely apologise for your experience and that of your parents. We have escalated your complaint and a consultant will be in touch.
Kind regards
The CompCare customer experience team
CompCare Medical Scheme's reply16 Aug 2022, 08:25
Official
Dear Ana
We sincerely apologise for your experience and that of your parents. We have escalated your complaint and a consultant will be in touch.
Kind regards
The CompCare customer experience team
We sincerely apologise for your experience and that of your parents. We have escalated your complaint and a consultant will be in touch.
Kind regards
The CompCare customer experience team
AL
Ana L's updateReviewer Update
12 Sept 2022, 09:52Thank you, it has all been sorted out.
AL
Ana L's update12 Sept 2022, 09:52
Reviewer Update
Thank you, it has all been sorted out.
CompCare Medical Scheme's replyOfficial
12 Sept 2022, 10:05Dear Ana
We are so pleased that this has been sorted out and sincerely apologise for all the inconvenience caused.
Kind regards
The CompCare customer experience team
We are so pleased that this has been sorted out and sincerely apologise for all the inconvenience caused.
Kind regards
The CompCare customer experience team
CompCare Medical Scheme's reply12 Sept 2022, 10:05
Official
Dear Ana
We are so pleased that this has been sorted out and sincerely apologise for all the inconvenience caused.
Kind regards
The CompCare customer experience team
We are so pleased that this has been sorted out and sincerely apologise for all the inconvenience caused.
Kind regards
The CompCare customer experience team