Sort out your admin

It is the same old story. waiting forever to get reimbursed. Now for my last claim submitted where i indicated clearly on the email that member must get reimbursed and not doctor they go and do the exact opposite. I then get told i must phone doctor and ask them to refund me. I phone doctor oh no medical aid must reverse that and pay me. Well I do NOT have time to do your admin which you are not capable of doing it so please sort this out as a matter of urgency. It`s going on to a month that I`m waiting for the money.