Sick of staff not doing their job

On the 11th of Dec 2017 I sent an email to Ellen Ho asking if my Mom`s Mammogram as well as theDEXA would be covered or else she would leave it for this year.

I got a reply stating that Mammogram comes from risk pool and it would be covered. I then asked about the DEXA and she said if it was related to the Mammogram yes.

Now I see the Mammography has been paid but not DEXA to which she replies yesterday. The benefits were Exceeded for 2017 and it`s their liability. Oh they can claim back from SARS.

Firstly they don`t fill out returns anymore as they pensioners and where must they get the money from? The reason why I asked was to avoid this situation.

So sick of people not doing their job properly.