Short Payment of a Valid Claim!

On 25 February 2021 I was given an Authorization number for a Follow-up appointment by Compcare Medical Scheme. On 15 March 2021 I noticed on my statement that the mentioned follow-up appointment was paid short by Compcare Medical Scheme with explanation: NO REFERRING DR!

I contacted their contact center and explain this situation to Elmarie. Her excuse was that it must have been a system error and that she will sent it to the relevant department to be rectified and paid accordingly. She supp**** me with a reference number: ***. I also lodged a Complaint on their website. Needless to say I did not even receive a reference number or any feedback regarding this Complaint lodged!

Today 9 April 2021 I was informed by the doctor's practice receptionist that this short payment have still not been rectified.

Compcare Medical Scheme your Customer Care is Shocking!