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rudolphdaniel R

1 reviews | Active since May 2016

25 May 2016, 10:27

Service and after sale care sucks - Medical aid number ***

<p>We took medical aid from them, the adviser Debbie promised us the world and even if I told her I want to compare apples with apples, I got **** instead of a good reliable medical aid, and she just do not want to phone or contact us, she sold this medical aid under a cloud of deception and lies, I will surly contact the ombudsman and also the TCF board. This is ******* and she needs to be fired </p> <p> </p>

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Replies (1)
CompCare Medical Scheme
CompCare Medical Scheme's reply25 May 2016, 11:22
Official

Dear Mr Daniel

Thank you for bringing your concerns to our attention so that we could address them. We apologise for the unacceptable service you have experienced and will contact you directly to rectify this matter as soon as possible.

Please rest assured that the wellbeing of the members we serve is of primary concern to us. We value all feedback that will enable us to improve our service delivery.

We hope that you will in future be able to experience the quality service delivery that we pride ourselves on at CompCare.

Yours in service

The CompCare Service Team