Ridiculous Service

I have submitted a claim (not a small amount) to Compcare on the 18th of March 2015... I have phoned and followed up numerous times, only to find out today that the claim was only sent for processing on Monday the 13th of April 2015!!!! I got pre-authorization the day before the procedure - the day hospital phones me to notify me that they paid R1134.07 short - reason: the pre-authorization needs to be done 48 hours ahead of time and not 24 hours. This was an emergency operation that needed to get done, otherwise my entire body would have been infected! This is ridiculous man!!!! When I phone them, there is not a manager available to speak to! I am so fed up with the horrible service I have received from them.