KR
Keith R
1 reviews | Active since Sept 2025
10 Oct 2025, 14:22
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Despite Compcare's apology and commitment to escalate my complaint 15 September 2025. I have heard nothing from them on this matter.
However, on October 1 they continued to deduct the subscription for their ExtraCare scheme, which I cannot afford, and which I have not authorised.
I cannot comprehend what they do not understand about “My income is insufficient to pay for their ExtraCare scheme”. If the money is not available from income, they have made a totally irrational choice to take it from my bank account.
Currently my emergency/life savings account is seriously depleted.
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Replies (3)0
Replies (3)
CompCare Medical Scheme's replyOfficial
13 Oct 2025, 08:44Dear Keith, our sincerest apologies for your experience. We can understand how frustrating this must be for you. Kindly provide us with your contact details and membership number, and a consultant will be in touch with you. Kind regards, the CompCare customer experience team
CompCare Medical Scheme's reply13 Oct 2025, 08:44
Official
Dear Keith, our sincerest apologies for your experience. We can understand how frustrating this must be for you. Kindly provide us with your contact details and membership number, and a consultant will be in touch with you. Kind regards, the CompCare customer experience team
KR
Keith R's updateReviewer Update
13 Oct 2025, 10:12I cannot publish personal information on this site. Please refer to your reference " CRMREF: *** "
KR
Keith R's update13 Oct 2025, 10:12
Reviewer Update
I cannot publish personal information on this site. Please refer to your reference " CRMREF: *** "
CompCare Medical Scheme's replyOfficial
13 Oct 2025, 10:14Thank you, Keith. Someone will be in touch with you.
CompCare Medical Scheme's reply13 Oct 2025, 10:14
Official
Thank you, Keith. Someone will be in touch with you.