SW
Surita W

1 reviews | Active since Sept 2015

09 Sept 2015, 10:38

Rejection of a serious matter

Good day Compcare wellness,<br> <br> My husband went to the dentist and got referred to a specialist to get his impact teeth removed and it is quite severe according to the dentist an specialist both, we've received the worst help ever no one can help us if we phone to try and find out if we will be covered for this procedure and we are paying so much on this medical aid would think we would get better service than this and on top of it all there have been a lot of times when we phone the consultants are so rude and we cannot get anything out of this medical aid. Wasting so much money and we never see one benefit in this medical aid there are always come backs from pharmacies saying our medical aid did not cover a x amount after we already had to pay in on medication. SUCH A HEAD ACHE, Compcare wellness was a big mistake for us being on a high plan (MUMED) and not getting worth for your money is pathetic .<br> <br> Very UNHAPPY.

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Replies (1)
CompCare Medical Scheme
CompCare Medical Scheme's reply09 Sept 2015, 11:20
Official
Hello surivw92,

Dear Ms van Wyngaard

Thank you for bringing your concerns to our attention so that we could address them. We apologise for the unacceptable service you have experienced and will contact you directly to rectify this matter as soon as possible.

Please rest assured that the wellbeing of the members we serve is of primary concern to us. We value all feedback that will enable us to improve our service delivery.

We hope that you will in future be able to experience the quality service delivery that we pride ourselves on at CompCare.

Yours in service
The CompCare Service Team