RvdP
Ronnie van der Peet
1 reviews | Active since Mar 2009
13 May 2015, 10:43
Rejected claim
Had another claim rejected for a letter from Dr Vermeulen, saying you need a referal letter. The psychologist Lynn Holmes sent a letter to you. I am so disappointed with Compare and if I had a choice to change medical aid companies I would but it is my employer's choice. Any excuse not to cover costs.<br> You also refused to grant more funds for the psychologist saying it was for ADHD. The psychologist was to work on other issues. The psychologist is not treating me for ADHD at all, so your reason is not warranted. Pathetic.
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CompCare Medical Scheme's replyOfficial
09 Jun 2015, 14:15Hello Ronnie79,
Dear Mr van der Peet
Thank you for bringing your concerns to our attention so that we could address them. We apologise for the unacceptable service you have experienced and will contact you directly to rectify this matter as soon as possible.
Please rest assured that the wellbeing of the members we serve is of primary concern to us. We value all feedback that will enable us to improve our service delivery.
We hope that you will in future be able to experience the quality service delivery that we pride ourselves on at CompCare.
Yours in service
The CompCare Service Team
Dear Mr van der Peet
Thank you for bringing your concerns to our attention so that we could address them. We apologise for the unacceptable service you have experienced and will contact you directly to rectify this matter as soon as possible.
Please rest assured that the wellbeing of the members we serve is of primary concern to us. We value all feedback that will enable us to improve our service delivery.
We hope that you will in future be able to experience the quality service delivery that we pride ourselves on at CompCare.
Yours in service
The CompCare Service Team
CompCare Medical Scheme's reply09 Jun 2015, 14:15
Official
Hello Ronnie79,
Dear Mr van der Peet
Thank you for bringing your concerns to our attention so that we could address them. We apologise for the unacceptable service you have experienced and will contact you directly to rectify this matter as soon as possible.
Please rest assured that the wellbeing of the members we serve is of primary concern to us. We value all feedback that will enable us to improve our service delivery.
We hope that you will in future be able to experience the quality service delivery that we pride ourselves on at CompCare.
Yours in service
The CompCare Service Team
Dear Mr van der Peet
Thank you for bringing your concerns to our attention so that we could address them. We apologise for the unacceptable service you have experienced and will contact you directly to rectify this matter as soon as possible.
Please rest assured that the wellbeing of the members we serve is of primary concern to us. We value all feedback that will enable us to improve our service delivery.
We hope that you will in future be able to experience the quality service delivery that we pride ourselves on at CompCare.
Yours in service
The CompCare Service Team